Want to find out the status of your order, cancel it, or return something you bought in the Philips Hue shop? No problem! You can cancel or return your purchase within 30 days of delivery by returning all your items or a selected item.
*Cancellation means exercising your statutory right to withdraw from the purchase. You can do this within 30 days after delivery.
Let us know that you want to cancel or return your purchase. You'll need your order number, which you can find in your order confirmation email
We’ll email you a delivery label that you can print and use to send your return to us for free.
Place the product in a box, attach the label to the outside and drop it off at one of the courier’s locations.
*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and colour ambiance bulbs). Learn more about brightness.
