Question 1

Can I cancel my order?

Accepted Answer

Once you have placed your order, it is sent immediately to the fulfillment agency and can't be canceled.

Question 2

Can I pay with Klarna?

Accepted Answer

Yes. Select Klarna as your payment option when checking out.

Question 3

What should I do if my credit card is declined?

Accepted Answer

If you are having an issue with your credit card and it doesn’t seem to be an issue with your card or bank, contact Customer Support. Please provide the error message you received, as well as the order number from the shopping cart.

Question 4

When and how will a charge from the Philips Hue Shop appear on my credit card?

Accepted Answer

Your credit card will be charged when your order is placed. The charge will appear on your credit card statement as "Philips-Hue."

Question 5

Which forms of payment does Philips Hue accept?

Accepted Answer

The payment methods you can use on the Philips Hue Shop vary by region. We support payments from PayPal, iDeal, Mastercard, Visa, American Express, and Discover, depending on location.

Question 6

How will I receive my invoice?

Accepted Answer

You will receive an order confirmation email, which contains all the information from an invoice.

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FAQ list