Question 1

What are the purchase options for the Philips Hue Sync TV app?

Accepted Answer

There are 2 ways to purchase the Philips Hue sync TV app:

1. Make a one-time payment

2. Pay monthly via a monthly subscription

A one-time purchase can be used on a single TV. However, the monthly subscription can be used on 3 different TVs. However, only one Entertainment area per Bridge can be active at a given time.

Question 2

Can I change my subscription to a one-time purchase?

Accepted Answer

If you want to change your subscription to a one-time purchase, you first need to cancel your active subscription. Once the subscription has expired, your app will return to its starting screen. From here, follow the steps for a one-time purchase. Note that a one-time payment is linked to the TV on which it was purchased. If you want to use the app on more than one TV, you'll need the monthly subscription.

Question 3

Can I change my one-time purchase of the Sync TV app to a monthly subscription?

Accepted Answer

It's not possible to change your one-time purchase into a monthly subscription.

Question 4

I have the Sync TV app on three TVs, but I want to add a fourth. What can I do?

Accepted Answer

The monthly subscription is for up to three TVs. To add another TV, you can either remove one of the existing TVs tied to your subscription, or use different Samsung and Philips Hue accounts to purchase an additional subscription for up to three more TVs.

Question 5

Can the Sync TV app actively sync simultaneously on two TVs?

Accepted Answer

You can have one active syncing session per Bridge. To sync on multiple TVs at once, they'll need to be linked to different Bridges.

Question 6

How can I cancel my monthly subscription?

Accepted Answer

You can cancel your subscription by signing in to your Samsung account on www.samsungcheckout.com, or by canceling it from your TV's app store settings menu.

Question 7

What is the refund policy for subscriptions?

Accepted Answer

If you cancel your subscription, it will become inactive at the end of your current billing cycle. There is no refund option for a monthly subscription.

Question 8

I see an error that says, "Oops, something went wrong. Try again later," in my Sync TV app. What should I do?

Accepted Answer

There are several reasons you may have received this error. Often, it's due to a connectivity issue, so check that your internet connection is active and strong. If that doesn't work, try restarting the Sync TV app and, if the error is still there, your TV itself.

Sync TV app

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