FAQ list

What is Apple Home?

How do I connect my Philips Hue lights to Apple Home?

My Bridge cannot be found in Apple Home. What should I do?

What should I do if Siri reports that some of my Philips Hue lights are not responding?

What do I need to use Philips Hue with Apple Home?

Can I control my lights while away from home with the Home app?

What if my lights in the Philips Hue app don’t match up with my Home app?

How do I connect with Apple Home and Siri with Matter in the Philips Hue app?

What are the benefits of connecting with Apple Home via Matter in Philips Hue app?

What Apple Home features are supported via Matter?

What happens if I unlink my Apple Home (HAP) in the Philips Hue app and set it up again via Matter?

What should I do if I want to keep or revert back to Apple Home using the Home Accessory Protocol (HAP) instead of Matter?

Why is my Philips Hue motion sensor called an “occupancy sensor” in the Apple Home app?

I paired my Bridge in the Apple Home app using the Home Accessory Protocol (HAP), but my lights and Rooms aren't synced. What should I do?

*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more. 

*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more.