If your Wi-Fi network isn't visible in the app while setting up the camera, it could be due to various reasons, such as distance between the network and the router, wireless interference, a hidden network name, or some other problem.

1. Ensure your Wi-Fi shows up in the Philips Hue App

Depending on where you live you may or may not have multiple Wi-Fi networks around you. Please scroll down to the bottom of the network list in the app to check for Wi-Fi names further down. Usually, networks with stronger signals appear at the top, while those with weaker signals are located towards the bottom.

Please be patient and allow the app sufficient time to locate your network, especially if you reside in an area with a high number of Wi-Fi networks. It may take a while for your network to appear if there are many networks in proximity.

2. Manually enter a hidden network name

To connect to a hidden network, follow these steps:

Open the app and go to the network settings
Scroll to the bottom of the network list
Choose "Other network"
Enter the name of your Wi-Fi network
Select the security type (WEP, WPA, or WPA2) for your network
Enter the password for your Wi-Fi network

Please note that hidden Wi-Fi networks are not automatically displayed on the app list.

3. Keep your camera and router closer together.

4. Attempt repositioning your camera and router to a closer proximity. Even a small distance adjustment can have a significant impact on the connection.

5. If relocating the camera is not feasible, try moving the Wi-Fi router closer instead.

6. If the desired camera installation spot is excessively distant from the router, you may want to think about incorporating a Wi-Fi extender. This device can enhance the range of your Wi-Fi network.

7. Restart your router.

This will reset your internet connection. If you have them, you should also restart any Wi-Fi range extenders or repeaters. Each device is unique, so you may need to refer to its manual for specific instructions. In general, these are the steps to restart a router:

Unplug your modem and router from power. Depending on your setup, you may have a combination modem/router or separate devices. All lights on both should be off.
Wait approximately 30 seconds, and then plug them back in.
Your devices should power on again. Wait a few minutes for the lights on the devices to stabilize.

Once your router and modem have restarted, try to connect the camera to the app again.

If your internet is still not working properly, contact your internet service provider and inquire about the service status in your area.

8. Check for wireless interference.

The settings on your router or access point may cause connectivity issues. For example, if you have high firewall security or parental controls enabled, they may block new devices from connecting to your Wi-Fi network.

See if your Wi-Fi router or access point have any of these features enabled. If so, consult the manual to see how you can exclude your camera from these restrictions.

Cameras

Setup guides

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FAQ list

I can't add my Secure camera to my Philips Hue system. What should I do?

My Secure camera's live stream is not loading properly or my camera goes offline. What should I do?

My Philips Hue app shows my camera as unreachable. What do I do?

What should I do if my camera won’t connect to Wi-Fi during setup?

What is the best place to mount my camera?

Can I aim my Secure camera through a window?

Can the battery camera easily be removed to recharge it?

What permissions do I need in order to add a Secure camera?

Why can't I select my outdoor sensor in the Secure tab?

How do I reboot or restart a Secure camera?

What do the LEDs in the Secure camera indicate?

What do I do if I receive a low battery notification from my Secure camera?

What happens to my Secure camera if my Bridge stops working?

My camera keeps rebooting. What should I do?

How do I factory reset my Secure camera?

Why isn't my Secure camera turning on when it's connected to power?

I'm changing my router. Will this affect my Secure camera?

I changed my Wi-Fi password. How do I update the details on my Secure camera?

My Secure camera was stolen. What should I do?

What is the detection range of the Secure camera?

How do I update the software on my Secure camera?

Do Secure cameras have night vision?

Does the Secure camera support facial recognition?

Can I adjust the volume of the camera speaker?

Can I switch my Secure camera's night vision on and off?

Does the camera work on a 2.4 GHz or 5 GHz Wi-Fi?

What are the minimum internet requirements for Secure cameras?

What is person detection?

What is package detection?

What is animal detection?

Are the Secure camera's advanced alerts available when it's disarmed?

Do I need a Bridge to update a Secure camera?

What does the button on my Secure camera do?

How do I get a free trial of Secure, and when does it start?

How long does it take to recharge the Philips Hue Secure battery camera?

Can the Secure battery camera operate in all weather conditions?

Does the Secure camera battery come fully charged?

Can I replace the battery of the Secure battery camera?

Can I use the Secure battery camera while it's connected to the charger?

How can I maximize the battery life of my Secure battery camera?

How do I set up a Secure camera and what do I need?

How do I test my Philips Hue Secure system?

Can I mount my Secure camera to the ceiling?

Where should I mount a Secure camera?

What Low-volt power supply should I use with my Secure camera?

Can I adjust the angle of the Secure camera?

Can I use both the camera and charger outdoors?

Does my Secure system work with smart assistants such as Amazon Alexa, Google, and Siri?