*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more.
Security
FAQ list
Where are the video clips from my Secure camera stored?
Where are the video clips from my Secure camera stored?
Does the Secure camera or Philips Hue cloud analyze my camera feed?
Does the Secure camera or Philips Hue cloud analyze my camera feed?
Will I be asked to share my encryption passphrase?
Will I be asked to share my encryption passphrase?
What is end-to-end encryption?
What is end-to-end encryption?
I don't want to use my Secure camera anymore. How do I remove everything from my system?
I don't want to use my Secure camera anymore. How do I remove everything from my system?
Who can access my video history?
Who can access my video history?
Is two-factor authentication mandatory if I want to use a Secure camera with my Philips Hue account?
Is two-factor authentication mandatory if I want to use a Secure camera with my Philips Hue account?
How do I know if a Secure camera is recording?
How do I know if a Secure camera is recording?
Where should I store the encryption passphrase to access my Secure camera?
Where should I store the encryption passphrase to access my Secure camera?
What should I do if I lost my end-to-end encryption passphrase?
What should I do if I lost my end-to-end encryption passphrase?
What should I do if the Hue app doesn't recognize my passphrase?
What should I do if the Hue app doesn't recognize my passphrase?
Is there anything I'm not allowed to record with Secure cameras?
Is there anything I'm not allowed to record with Secure cameras?
Can someone disable a Secure camera?
Can someone disable a Secure camera?
*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more.